Delivery & Returns | SiNZ

Product Delivery


Royal Mail - Standard Delivery (3-5 working days)

We use a packet post service, meaning these parcels are not fully tracked.

These orders usually take 3-5 days to be delivered, but can take longer due to busy periods or weather/traffic circumstances and may take up to 10 working days to reach you at these times.

If you are not in at the time of delivery, your postman will either leave your parcel in a safe place, deliver to a neighbour or may take you parcel to a local Post Office/depot. A calling card will be left to tell you where your parcel is.

If you do not pick up your parcel from a post office within 10 days, it will be returned to us.

If you have not received your order when you expect it, please contact our customer services.

Royal Mail - Next Working Day Delivery

Orders must be placed before 3pm on week days to qualify for next day delivery. Any orders placed after this time will be processed the following day.

All orders placed on a weekend or after 3pm on a Friday will be processed the following working day.

Some UK postcodes are unable to receive Next Working Day or Saturday deliveries:

AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT1-94 DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM1- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3, BFPO addresses.

Royal Mail – Saturday Delivery

To receive your order on a Saturday, your order must be placed anytime during the week as long as we receive your order before 3pm Friday.

If you have placed an order after 3pm on Friday and selected this delivery option, your order will be dispatched on the following Monday on a Next Working Day delivery service and the difference in price will be refunded to you.

Some UK postcodes are unable to receive Next Working Day or Saturday deliveries:

AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT1-94 DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM1- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3, BFPO addresses.

Returns Policy

Customers are responsible for the cost of returning item(s), and for your parcel until we receive it.

SiNZ has a 50-day returns policy from the date of purchase, for an exchange or refund. Products with missing tags or that have been used/worn will not be accepted unless faulty.

With all returns, please include a completed returns form (including order number or billing address). Returns form can be found with your invoice.

Please allow 3-5 working days once the goods have reached us to give us time to process your returns. Any returns received after 50 days from the original purchase can no longer be processed.

Please wrap items appropriately for transit to avoid damage to goods. Please do not stick labels or tape directly on to the products, as if tampered with in any way, we can no longer accept the return.

All refunds will be credited back to the original method of payment used to place the order.

Please ensure your account details are current and up to date, as we may contact you about your return via email or telephone.

Any further queries please see our customer services.



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